Privacy Policy

Privacy Policy

Effective Date: 2026 Jun 03

HapiBytes Mobile Application Privacy Policy

HapiBytes is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HapiBytes Mobile Application (“Application”).

By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

  • Full name
  • Mobile phone number
  • Email address
  • Customer account number
  • Service address
  • Billing and payment information
  • Customer support inquiries and communications

Device Information

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • Mobile network information
  • IP address
  • Application usage data
  • Crash logs and diagnostics information

Location Information

If location services are enabled and permitted by the user, we may collect approximate or precise location information solely for service-related purposes.

2. How We Use Your Information

  • Provide and manage internet services
  • Verify customer identity and account ownership
  • Process billing and payment transactions
  • Deliver account notifications and service updates
  • Respond to customer inquiries and support requests
  • Improve application performance and user experience
  • Detect, prevent, and investigate fraudulent or unauthorized activities
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Service Providers

Third-party vendors who assist us in operating the Application and providing services, including cloud hosting providers, payment processors, customer support platforms, and analytics services.

Legal Requirements

We may disclose information when required by law or when necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure public safety.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal requirements, and fulfill business obligations.

6. User Rights

Users may request access, correction, deletion, or restriction of their personal information, subject to applicable laws.

7. Children’s Privacy

The Application is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

8. Third-Party Services

The Application may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the Application and on our official website.

10. Contact Us

HapiBytes
#52 Fermina Road, Brgy. Sta Ana, Taytay, Rizal, Philippines
Email: hapi.bytes@gmail.com
Phone: (+63) 961 6484666

Data Protection Compliance

HapiBytes is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable privacy regulations.